Worst customer service experience EVER!! Do NOT trust or use the online tool that provides an estimate - it is inaccurate and they will not stand by that estimate. When questioned, Scott does not have an answer. Staff - Scott in Service specifically, are rude and unprofessional. After vehicle being in shop 2 days - we were told to pick up vehicle because we questioned their service estimate. Not ONCE do they call you for an update (even though they claim they will)... it was just unbelievable. Owner given the opportunity to make things right, but refused to do anything or maybe never even told. Should always trust your instinct... the moment they would not stand by the online estimate tool, we should have walked. Worth going to the dealer instead of dealing with unprofessional gross shop. Went based on other reviews of customers, but won't be back.