I had the best mechanic but he moved out of state so I needed to find a new one. I looked at reviews, then called and asked to speak to a manager or owner. The owner was very articulate and explained how they are very transparent. The day I brought my car in to be checked the service writer was very nice (he asked me “would you like me to wear a mask; we want you to feel comfortable”). Although the man had excellent customer service skills he wrote up an estimate that was over $2000! This was after I explained that I don’t have money. I asked the service manager to review the estimate and I explained my situation to him; he understood and went through the estimate. In the end the service manager was able to significantly decrease the price. I might go back I’m not sure yet... I will say that when I drove my car after they did the inspection and prior to doing the service, the inside was dusty because they left a window open. I also sent the owner an email and he didn’t respond to it which I’m my humble opinion does not demonstrate good customer service skills. We will have to see how the car does before I decide whether I will be a repeat customer...
The staff is very knowledgeable & courteous. They were fast in completing the job. I will definitely return. Highly recommended.
I love this place! They are wonderful and take good care of me and my Subaru and my Toyota RAV4.
I’ve now used Sacramento Specialty Auto Repair twice and have been impressed both times. I really like the detailed report you receive after each visit, and the shop goes over those details as well. I will continue to use them for as long as I own my Toyota.
It was a great experience! They came and picked up my two vehicles and they did the work on them and brought them back when they were done!😁 It was really quick at that! I will definitely take my vehicles to them to fix again!
Awesome place and I was so well taken care of. I only wish that they had appointments after 3 and on weekends so that I could make them my regular go to place. Other than that they were great fair reasonably priced honest and efficient.
Alex and Joe are great, very professional, on time, the place is super clean (very important with the pandemic going on). Highly recommend!!!!
Thank You for the great review!
Great service, quality work.
Thank You, Alex!
The folks at Sacramento Specialty Automotive are top notch in all aspects of their work. The customer service is very professional with excellent communication from start to finish and no attempt to up-sell anything. The techs are well trained and good at their jobs, very observant and capable. The facility is clean and comfortable throughout its entirety. I had nothing but the utmost confidence leaving my car with them and the work they do on it. Overall a great place to bring your car for service!
Synthetic oil change, tire rotation and 21 point check for $105 and I waited at the shop and it took less than the hour estimate with a clean bathroom and waiting area with snacks and power outlet. I didn't have to fend off a bunch of up selling like the uncomfortable business model at Jiffy Lube. I'm fairly confident their 21 point check is a little more in depth and professional than the high school kids at Jiffy Lube who can't have years of experience as those kids are just getting started in their career. Thanks again for the great work and peace of mind. Kale